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Group: Forum Members
Last Login: 7/1/2008 8:10:51 PM
Posts: 81,
Visits: 293
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| I've been trying to get a response from MD customer care for a few months now, all to no avail. First, I wanted to buy a few gals of Kent Tech-M ... no response to 3 or 4 emails over a couple of months. So I ordered 3 x 250W e-ballasts ... close on $600 ... standard back ordered message ... can't get any response to my query about delivery or changing the ballasts. You'd think spending that kind of dough would solicit a response? How about it MarineDepot? I would really like to hear from somebody ... janitor will do! Tone 
Marine Aquarist since 1993. 600L Mixed Reef is DEAD  ... Long live the 1800L Reef 
Learning less and less about more and more ... eventually I'll know nothing about everything. 
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Group: Administrators
Last Login: Today @ 3:38:21 AM
Posts: 3,633,
Visits: 8,010
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| Hi Tone, Marine Depot replies to all their emails usually within a few hours (during business hours) and they are there answering emails Monday through Friday from 7am to 6pm Pacific time and Saturday 8-4. It seems either they are not receiving your emails or their emails to you are being blocked by your spam filter. I will let the customer service manager know of this thread so he can try to contact you personally. If you could PM me your email address I will also forward that to him.
________________________________________________ Keith“I'm hitting the woods just great,
but I'm having a terrible time getting out of them.” - Harry Tofcano
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Group: Forum Members
Last Login: 7/1/2008 8:10:51 PM
Posts: 81,
Visits: 293
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